To place a custom team order, use our Design Studio, call our North American toll-free number (800-729-5563), fax (916-404-5539), or email to get your order going.
For us to begin your order and assign a delivery date (delivery dates are "first come,first served") ,
you must provide us the following:
- The final style, with colors, fabrics, design of your garments
- All sizing and quantity information
- Final embellishment artwork/details
- Delivery and payment details
Delivery times are based upon complexity of order and production load. During the peak seasons, orders can take up to five weeks. Off-season orders can be shipped in as few as two weeks. We will make every effort to accommodate your event schedule, but try to plan ahead for best turnaround time. Remember, delivery date can only be set once all order information is in house.
From February thru April, and Sept thru October, production times are 6-7 weeks. May thru August, 3-5 weeks. ORDER EARLY!!!!
Before production begins on your order we need one of the following:
- Prepayment by cash, check, Visa, MasterCard, Discover, American Express or wire transfer
- 50% Deposit by cash, check, or credit card (balance of payment due before order is shipped)
- Purchase order: Official P.O. from institution with approved credit, billed net 30 days, hard copy required before shipping
Discounts are based on the quantity ordered per style at time of order. Add-ons, once production has started, are considered a new order and are priced based on that new quantity. JL Design is a custom manufacturer. As such, our pricing is based on production costs and economies of scale. Additional discount programs may apply to customers that commit to several garments.
All domestic orders are shipped via UPS. Ground, 2-day and overnight services are available. P. O. Box addresses will be shipped by US Priority Mail, which has no tracking or guarantees. Our carriers require a street address for delivery, commercial address is most reliable. Residential deliveries carry a surcharge. For international shipping, please click on the flags to the left. Our minimum shipping charge is $7.95, all orders shipped F.O.B. Santa Ana, California. Changes to delivery addresses once the order has been processed are made at the risk of the customer.
We understand that athletes come and go during the selection process, and that you may need to make changes to your order while it is in production. We will try and accommodate this reality, but keep in mind that once production has begun (fabric cut, garments embellished), deletions are not available, and add-ons are considered a new order. Changes to designs or embellishment once production has started will most likely incur extra charges and possibly lengthen the turnaround time.
JL guarantees all of our products for quality and workmanship. We will replace or repair any product to your 100% satisfaction. Any unused, stock JL product that has not been embellished can be returned for a full refund. Unused custom, non-embelllished garments can be exchanged for credit.
"Fit" is what JL is all about. When given accurate sizing information on custom orders, we guarantee the fit. So we will alter any of our garments to make it fit you correctly. Alterations needed due to changes in your body or your attitude (elective alterations) are available at a charge plus shipping. Just send us your clean garment and instructions on how to make it fit you better.